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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the very first step you should take is to press the Help button, which is visible on each and every page. A pop-up menu will open. It comprises comprehensive information about all the operations that you can perform on the given page. Each popup shows up on the same page so that you can swiftly return to your work.

Video Tutorials

We have an extensive assortment of instructional video clips clarifying how to use our hosting Control Panel. They're made for those of you who would like to see how things are being done instead of just reading articles. In this way, anyone can quickly find their way around our Control Panel by merely watching our step-by-step how-to videos.

F.A.Q.

If you can't discover the solution you are looking for, examine our extensive FAQ database, which includes questions asked by real persons and offers real solutions. We regulary "revamp" our FAQ section with new questions & answers so as to encompass all the innovations and new additions to our platform.

Ticketing System

If you still can't discover the solution you are looking for in the FAQ database either, we have a excellent team of client support engineers available 24x7 and eager to help you with any question. Each support ticket you open will be answered in less than 1 hour (the average response time is about twenty minutes), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 223742

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com